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- Due to recent economic impacts (COVID/Cost Of Rent, gas.. inflation) I am struggling to keep my payments up to date. Can you assist me?
CSA has multiple payment programs to keep our customers payments on time with both CSA and customer credit reports. Our goal is to keep you in your vehicle until you payoff your loan with us. Please do not ever hesitate to contact us to see what hardship program you qualify for.
- Why is there a fee for making a payment with a credit or debit card?
Retail companies absorb their credit card fees by raising what they charge you for their goods and services. As a regulated auto finance company, Credit Security Acceptance is not able to do this. We do try to provide payment options at a reduced fee as often as possible. Passing a portion of the processing fee we are charged only to the customers who use this service is an equitable way to cover the cost of this convenient payment option.
- My transaction was rejected. What should I do now?
Verify that you've entered your credit/debit card information correctly. Contact your credit card company or banking institution for further information as to why this payment cannot be processed.
- I would like to set up for automatically recurring payments. Can I do this?
Yes you can and this option is free! You can do this yourself via the online payment portal, or print and fill out the recurring payment form and send it to us by fax, email or regular mail, and we can get you set up for this. Our fax is (888) 712-3600, email us, or mail to 1225 W. Main St., #101-601, Mesa, AZ 85201. Please allow three (3) business days for us to receive and process your information. Please contact us after three days to ensure we’ve received this information and have you set up for your next payment.
- I am unable to make a payment. Why not?
There are a few reasons why this may be happening. Via online or our IVR system, you must pay the full amount that you currently owe. It is also possible that we need additional information on your account before a payment can be processed. If you are not able to make a payment online, please call our office during regular business hours. An account representative will be able to access your account and explain what is needed and most of the time will be able to process the payment for you while you're on the phone with them.
- I am on the starter interrupt program. What does this mean?
Your payment is due on the date due; a payment grace period is not required per your contract. We do allow a short grace period before your car turns off, but this is not required, and does not mean you should wait until the last minute or until your vehicle is off to make your payment. You should allow at least one full business days for us to receive and post your payment, regardless of the payment option you have chosen. If your Passtime grace period will expire, we advise you to contact us during business hours and make payment as quickly as possible to ensure your program is uninterrupted.
- It’s Saturday and my car is turned off. What do I do?
If you know that you made your payment on time, you can contact Passtime at (800) 865-3260 24 hours a day, 7 days a week, and they can assist you over the phone. Please have your remote control handy. They will need our dealer number; this is 9523. If you did not make a payment, you have a 24 hour emergency code you can utilize. This information is located in the pamphlet you were provided, or you can call Passtime at the number above. If you haven’t made your payment yet, you will need to make your payment using one of our payment options. You may need to contact us during our regular business hours if Passtime is not able to assist you.
- Someone else wants to make a payment for me. How do I do that?
You are required to have the 3rd party's permission to use their financial information to make a payment. If you have this, it can be done online using your account login information. If a payment is made using someone else’s financial information and that payment is disputed or charged back, not only and your account with us will be charged a $25.00 returned item fee, but it also may result in criminal charges against you.